Jobs & Careers

Jobs at Riedel Communications

When Formula 1 World Champion Sebastian Vettel talks to his pit crew, an announcer gets cues from the control room, or a referee at the Olympic Games consults with the time keepers – all of this is made possible by products from Riedel Communications. Riedel, a pioneer in developing digital audio matrix systems and fiber based real-time video networks, is recognized as a technology leader worldwide. The company is headquartered in Wuppertal and employs over 300 people in ten locations across Europe, Australia, Asia and the Americas.

Would you like to share in Riedel Communication’s success as

Service and Support Engineer (m/f) (SSE 110)

This job is located in Glendale, CA 91201, USA.

For this position, we are looking for a technical skilled person who meets the requirements listed below:

Your responsibilities:

You will be responsible for the entire Service / Repair process and assist the Head of Technical Services with daily tasks.

Confirm error descriptions of incoming repairs
Must be able to assess whether repairs can be done in house our outsourced
Follow up with customers about project / repair status
Repair devices on component level
Coordinate repair shipments with the Logistic Specialist
Manage spare parts and repair loaner systems and demo equipment
Configure systems and demo equipment
Check condition of returning equipment
Perform software updates on customer and demo systems
Take technical support calls, provide solutions or escalate the issue to the System Specialists

Your profile:

Degree / Education in Communications or Electrical Engineering (young professionals/ career starters welcome)
Excellent trouble shooting skills
Experienced in SMD soldering
Experience with reading and interpreting schematics and electrical diagrams, down to component level
Good knowledge and experience in Microsoft Office
Technical understanding and/or knowledge / interest in digital audio and video technology are beneficial
Basic knowledge about IP based Networks
Excellent communication and teamwork skills including the ability to develop and sustain productive relationships, both internally and externally
Flexible, dependable and reliable work ethic incl. effective time management (ability to meet established deadlines), hands on mentality
Strong communication skills with customer service orientation
Additional languages skills (French, Spanish and/or German) would be appreciated

We offer you a challenging position in a fast growing company that comes along with a competitive benefits package.

Impress us – we’re looking forward to hearing from you!

Please send your application to:
Riedel Communications GmbH & Co. KG
Uellendahler Str. 353
42109 Wuppertal
Email

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